I’ve used Moo.com for a few things over the years, and the quality of the products is always excellent. I wanted some round stickers for personalising things when I send prints out in the post, so they were the first company I turned to.
My business logo has various forms, and lately on social media I’ve been using this:
So I made up a version of that to their print specifications, taking account of the bleed and cut lines and sent it off. When they came back, first impressions as always were superb. Clean, sharp print, great quality.
Looks good, yes? But look a bit closer and you can see the cut line. Yes, I took account of the trim and bleed, but my design was way too ambitious when it comes to print tolerance in terms of alignment. So they’re all a little off-centre, and vary from sheet to sheet. And of course they do! The whole point of having a bleed/trim set up is precisely because the print/paper alignment wanders a bit, so my stickers (like this one on the back of my phone case) didn’t have that lovely even ‘border’ I’d hoped for but instead a line of varying thickness.
Knowing it was my own fault, I still tweeted Moo thanking them for the quality and idly musing that I guessed I was “simply too ambitious with the trim and bleed to expect the orange ring to be centred accurately”.
And they replied…
And looked at the file I’d uploaded…
And agreed I’d been too ambitious…
But even despite that, they let me upload a new file, without the border, and reprinted from that without charging any extra, not even postage.
And that, readers, is why I love Moo.com.
